Privacy Policy


This privacy policy explains how Griffin Markets Group Limited and all other group companies (“Griffin”) use your personal data when you visit our website and when you provide us with data through other means, as well as providing you with information on your privacy rights.

When providing Griffin with information or visiting our site, we will process and store any personal data in accordance with this Privacy Policy and the General Data Protection Regulation (GDPR).

Who we are

Griffin operates a commodity trading platform registered at 86 Duke of York Square, London SW3 4LY.  You can contact us regarding this policy using the following contact details:

Postal address: 86 Duke of York Square, London SW3 4LY
Telephone (Switchboard): +44 (0) 20 7808 4240

Collection and use of information

You may choose to provide us with your personal data via email, phone or via our website.  This information is used for our internal purposes and enables us to provide and otherwise administer any services you request.  We may also use the information to help us enhance our services.

Griffin does not collect sensitive personal data.  Sensitive personal data includes racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health or a natural person’s sexual orientation.

We may collect, use, store and transfer the following different kinds of personal data:

  • identity data including first name, last name, username or similar identifier, title, date of birth, gender and national insurance number or other national identifier.
  • contact data including address, email address and telephone numbers.
  • technical data including internet protocol (IP) address and login data.
  • usage data including information about how you use our website and services.

You have the right to ask us not to process your personal data for marketing purposes.  You may also choose not to receive certain other communications from us by opting-out by phone, email or via direct marketing emails sent to you.

Information Security

Griffin shall record information accurately, keep it up to date, store and dispense personal information securely, keep computer passwords secure and ensure that information being disclosed is to an individual of the appropriate level and seniority.

Encryption shall be used to protect data during transfer over the Internet or outside of the boundaries of the Griffin infrastructure unless the transfer of confidential information without encryption is authorised.

Your personal data will not be kept for longer than is necessary for the purpose(s).

Access to your data

You have the right to request access to your personal information at any time.

You have the right to correct or delete your personal data although we will rectify information if it is inaccurate or incomplete.  We delete information when it is no longer needed unless there is a legitimate reason to retain it.

Disclosure of personal information

Griffin will not sell any of your personal information and will not share it for marketing purposes. Griffin will not disclose information to third parties unless we are required to do so by law or if it is necessary for the provision of services to you.  We may pass information to third parties who provide outsourced services to us.  However, any such information will be shared only to the extent reasonably necessary for supplier to perform services on our behalf and will subject to confidentiality obligations.

Data security

We have put in place appropriate security measures to prevent personal data from being lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

IP Addresses

We may use your IP address to help diagnose problems with our server, and to administer this website.  We may also use your IP address to identify you when we feel it is necessary to enforce compliance with this Privacy Policy or the Terms of Use for the website or to protect our services, website, systems, information, employees, business partners, service providers, users, customers or others.

Use of cookies

A cookie is a small data file placed on the hard drive of your computer when you visit a website.  A “session cookie” expires when you end your session (i.e. close your browser).  A “persistent cookie” stores information on your hard drive so when you end your session and return to the same website at a later date, the cookie information is still available.  A “web beacon” is a small string of code that represents a clear graphic image, a redirect URL or JavaScript and is used in conjunction with a cookie.

Griffin may collect information about you that is not personally identifiable.  Griffin uses Google Analytics and cookies to track website usage (using your IP address) and to assess patterns of usage to assist us in developing our website and services.  This may include information relating to the frequency of your use of the website, the route by which you chose to access it and use of any hyperlinks available on the website.

Changes to this policy

We reserve the right to update this policy from time to time.   Any updates be published on our website.

(c) 2018 Griffin Markets Services Limited. All rights reserved